Terms & Conditions

Last Updated: [Insert Date]

Welcome to Grassias.co.uk (formerly Ivisons.com), operated by Showstock Limited ("we", "us", "our"). These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or purchasing from our website, you agree to these terms.

1. Company Details

  • Company Name: Showstock Limited

  • Trading As: Grassias

  • Registered Address: Unit 1, Royd Business Park, Dyehouse Lane, Brighouse, HD6 1LL, United Kingdom

  • Website: www.grassias.co.uk

  • Customer Support Email: info@grassias.co.uk

  • Phone Number: TBC

2. Ordering & Payment

Accepted Payment Methods:

We accept payments via:

  • PayPal

  • Shopify Payments (Visa, Mastercard, American Express, etc.)

Order Processing & Amendments:

  • Orders are processed immediately and dispatched same-day if placed before 2 PM (weekdays).

  • Customers can amend or cancel orders only if they have not been dispatched. If an order has already been dispatched, we are unable to modify or cancel it.

  • To request an order amendment, please email us at info@grassias.co.uk as soon as possible.

VAT & Taxation:

  • All product prices include VAT where applicable.

  • Some products are Zero-Rated based on their tax status.

  • VAT charges are displayed at checkout.

3. Shipping & Delivery

For details on shipping options, costs, and delivery restrictions, please refer to our Delivery, Refunds & Returns Policy[insert link].

4. Returns, Refunds & Cancellations

For full details, please refer to our Delivery, Refunds & Returns Policy [insert link].

Return Conditions:

  • We do not charge a restocking fee.

  • Customers must return the item in its original condition and at their own cost.

  • Items are subject to inspection upon return. If the item is used or not in its original condition, the refund may not be granted.

Cancellations:

  • Orders cannot be cancelled once dispatched.

  • If a cancellation is requested before dispatch, we will process a full refund.

5. Product Descriptions & Use

  • We make every effort to ensure that product descriptions, images, and specifications are accurate but reserve the right to make updates or changes at any time.

  • We disclaim responsibility for misuse of products. Always follow manufacturer instructions and recommendations.

6. Warranties & Guarantees

  • Some products come with a manufacturer’s warranty, which is specified on a product-by-product basis.

  • If applicable, warranty claims must be made directly to the manufacturer.

7. Intellectual Property & Website Use

  • All content, including images, text, product descriptions, and designs, is owned by Grassias or used with permission.

  • You may not use, reproduce, distribute, or modify any content from our website without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect, incidental, or consequential damages resulting from the use of our website or products.

  • Loss of profits, revenue, data, or business opportunities.

  • Website downtime, technical errors, or security breaches beyond our control.

  • Errors in product descriptions or pricing.

  • Third-party website links.

  • Force majeure events (e.g., natural disasters, pandemics, courier strikes, supply chain disruptions).

Our liability is limited to the amount paid for the product or service in question.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with English law. Any disputes shall be resolved in the courts of England and Wales.

10. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page with a new effective date.

For any questions, please contact us at info@grassias.co.uk.