Delivery & Returns

Delivery Information

Delivery Policy

  • Free Shipping on all orders over £30

  • Free Next Day Shipping on all orders over £75

  • Standard Shipping: £3.99 for orders under £30

  • Next Day Delivery Upgrade: Available for just £0.99

  • Courier Service: We use a variety of couriers based on the items purchased and the delivery postcode.

  • Delivery Timeframe: All orders are sent via a 48-hour courier unless upgraded to next-day delivery.

  • Estimated Delivery Dates: Orders placed before 2 PM (weekdays) will be dispatched the same day.

    • Standard shipping: 2-3 working days

    • Next-day delivery: Next working day (includes Saturdays)

Delivery Restrictions

We currently deliver across most of Mainland UK. However, some postcodes may incur additional charges or may not be eligible for delivery. Please contact us before ordering if you are unsure about your postcode.

The highest postcodes we deliver to include:

  • PA1-19, FK17, PH1-7, AB36, and DD8

We do not deliver to the following postcodes:

  • Scotland & Offshore Islands: HS1-HS9, ZE1-ZE3

  • Northern Scotland: AB37+, FK18+, IV1+, KW1+, PA20+, PH8+

  • Northern Ireland & Channel Islands: BT, GY

For orders delivered on a pallet, a re-attempt fee will be charged if the first delivery attempt is unsuccessful.

Full List Of Postcodes We Do NOT Send To (make a toggle list on website)

Areas not posted to are as follows-


HS1, HS2, HS3, HS4 HS5, HS6, HS7, HS8, HS9


We do not post to any AB postcodes higher than AB37, we do not post to postcodes higher than FK18


IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56


KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17


PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68,PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78


PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50


ZE1, ZE2, ZE3 BT / GY postcodes.


Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us within 7 days so we can investigate and resolve the issue promptly.

Returns & Refunds

We are confident that you will be satisfied with your order. However, if you receive an incorrect, faulty, or unwanted item, please follow our return policy below.

Incorrect or Faulty Items

If you receive an incorrect or faulty item, please contact us as soon as possible with an image of the item in the condition received. We will arrange for collection and either provide a full refund, including the original delivery cost (where applicable), or send a replacement item.

Unwanted Goods

If you wish to cancel your order, please inform us within 14 working days from the date of receipt. Goods must be returned within 28 days in their original condition and packaging. A refund will be processed once the returned items have been received and inspected.

Returning Goods

  • Returns must be authorized before sending items back. Contact us at info@grassias.co.uk to initiate a return.

  • Goods must be unused, in perfect condition, and returned in their original packaging.

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We are not responsible for lost parcels without proof of postage.

  • Goods damaged due to poor packaging when returned will not qualify for a full refund.

Refund Processing Time

  • Refunds will be issued to the original payment method within 5-7 working days after the returned item is received and inspected.

  • Refunds for postage costs will only be given if the item is faulty or incorrect.

Cancellations

  • Non-standard and special-order items cannot be canceled once placed.

  • Orders cannot be canceled once they have been dispatched.

General Terms

  • Prices are inclusive of VAT and delivery costs based on order weight.

  • Orders must be paid in full before dispatch.

  • Stock is allocated on a first-come, first-served basis.

  • All products are guaranteed according to the manufacturer’s warranty.

  • We do not ship outside Mainland UK.

  • We use secure checkout and trusted couriers to ensure your order arrives safely.

For any queries, please contact our customer service team at info@grassias.co.uk. We appreciate your business and aim to provide a smooth shopping experience!

Frequently Asked Questions (FAQs)

1. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order through the courier’s website.

2. Can I change my order after placing it?

Orders are processed quickly, so changes may not be possible. Please contact us as soon as possible at info@grassias.co.uk, and we will do our best to assist you.

3. What if I’m not home when my order is delivered?

If no one is available to receive your order, our couriers may leave your parcel in a designated safe place or with a neighbor. If this is not possible, they will attempt redelivery. After the first failed attempt, you may need to arrange re-delivery directly with the courier.

If the parcel is returned to us due to multiple failed delivery attempts, you may be responsible for additional charges, including redelivery fees or deductions from any refund issued. Please ensure your shipping details are accurate and that someone is available to receive the delivery where required

4. Do you ship internationally?

Currently, we only ship within Mainland UK and do not offer international shipping.

5. How do I return an item?

To return an item, please contact us at info@grassias.co.uk to get a return authorization. Make sure to include your order number and reason for the return.

6. How long will it take to get my refund?

Once we receive your returned item, refunds are processed within 5-7 working days to your original payment method.